Careers In Residential
Home is where we feel safe and comfortable, where we finally put our feet up after a long day and tuck our kids in bed. It is where we hang our photos on the wall memorializing life’s biggest events; weddings, graduations and kids’ birthdays.
At Waterton, we want to make coming home something our residents look forward to every day. As an associate on our team, you join us in creating memorable resident experiences, experiences that meet our definition of Resitality®, hotel-like experiences with each resident we welcome home. Experiences where we greet each Resident by name, make a connection with them and offer them our assistance. At Waterton, we create experiences with beautiful landscapes, inviting clubhouses and open doors, realizing that at home, even the smallest gesture of genuine service can make a Resident’s day.
Working in the residential industry is exciting, challenging, fast-paced and full of opportunities to grow!
It is an industry that is incredibly rewarding, offering those that make a career of it the opportunity to grow professionally. It is truly an industry where anything is possible with dedication and hard work, your career is what you make of it, we will help by giving you the tools you need to succeed.
Responsibilities of On-Site Residential Teams
Resident customer service
Going above and beyond to provide extraordinary service to our residents, making them feel at home.
Management of the physical property
Maintenance, inspections, operations, capital improvements, sustainability.
Human resource management
Managing, leading and coaching the team members who maintain and support the property’s operations
Budgeting, accounting financial and investment analysis, leverage, financing
Marketing and leasing
Marketing plans and strategy, advertising and preparing the space for rent, showing the property, negotiating leases, establishing rents
Legal and risk management
Insurance, emergency management
Learning & Development
Waterton employees are driven to succeed and we are passionate about their growth. As a leader in multifamily property management, we offer several learning and development programs to support your initial training and ongoing development. By featuring a robust library of online self-paced e-learning, instructor-led classroom learning, web-based learning, and on-the-job training Waterton provides the tools you need to succeed.
As a new associate at one of our communities, you will dive into Training Curriculum focused specifically on your role. Our training curriculum combines on-the-job training with e-learning and education from subject matter experts (SMEs) taking you through day one, week one, month one and beyond. These activities are a critical part of each associate’s ongoing professional development and designed to set you up for success within your new role at Waterton.
Preparing our team members for the next step in their career is important to us. The Waterton Manager in Training (MIT) Program is an exciting professional development opportunity for next generation leaders within Waterton’s multifamily operation. The MIT program provides the knowledge and skills needed to build a best-in-class management team. This comprehensive six-month program focuses on developing core competencies in financial management, sales and customer service, recruiting and talent development.
Waterton offers a variety of training programs to develop and enhance leasing performance and increase customer satisfaction. Associates are encouraged to participate in these learning opportunities to better guide and support our customers through each step of the resident journey. These interactive sessions are designed to offer techniques and best practices that can be immediately applied. Program topics include telephone skills, uncovering needs, asking powerful questions, overcoming objections, effective follow-up and service behaviors for positive customer interactions, converting leads to leases and preparing for successful renewal discussions.
Each state has various real estate licensing regulations and the specific regulations governing real estate licenses vary from state to state and position to position. Real estate licensing agencies often require specific education to obtain the license at the outset, plus continuing education to maintain the license. Waterton works with and supports our associates in outside education required to obtain and maintain real estate licenses.
What should you know before accepting a career in residential?
Residential can be a demanding industry – in order to serve our residents and exceed expectations, it often means working various shifts and being available for resident emergencies.
The residential, multi-family industry is extremely team oriented; there is no job in the community that falls outside an associate’s “job description”. In order to succeed as a team, our associates must work together as a team.
Expectations are high, but the gratification that comes from helping a resident or achieving a career goal is highly rewarding.
Residential Is Fun
Working in residential is fun! The friendships you will build and the skills you will learn quite literally may last a lifetime.
What to Expect Once You’ve Applied
Once you have applied online, you will receive an email letting you know your application and/or resume has been received. Once received, one of our recruiting professionals will review your qualifications. Following their review, they will then contact those candidates that most closely match the position’s requirements. You will be sent an email once the position has been filled even if you were not contacted for an interview, usually within 3-4 weeks. If contacted for an interview, you may be asked to meet with a Talent Manager, the Community Manager and potentially even the Regional Manager for the community. If offered a position, as part of our pre-employment process, candidates will be asked to provide professional references and complete a pre-employment background and drug screening prior to beginning employment with Waterton. Waterton is a drug-free workplace and an equal opportunity employer.