Delivering Exceptional Resident Experiences

Resident Services

We Live Our Mission
Our passion for service and investment excellence drives us to deliver experiences that exceed the expectations of our residents. And exceed, we have. Our associates continue to drive our customer satisfaction. Our superior SatisFacts scores and Top Rated recognition are a true testament to the commitment of all Waterton associates and their dedication to customer satisfaction.

2014 Top Rated Apartment Community Award
68% of Waterton communities received this exclusive recognition indicating communities with a recommendation score of 75% or higher. Only 6% of the 42,000 communities on qualify.

Service Excellence is one of our key values. We believe the key to exceeding expectations is delivering superior service, going above and beyond for our guests, residents, investors, colleagues and communities.

2014 SatisFacts Superior Resident Satisfaction Company Award

2013 Top Rated
Community Award

2013 SatisFacts Superior Resident Satisfaction Company Award

Waterton Online Resident Portal

We know you’re busy . . . on the go with little time for yourself. Sometimes, getting to the Leasing Office seems like an impossible task. You have more important things to do with your time. With Waterton Online, we bring the Leasing Office to you! The online convenience of Waterton Online allows residents to interact easily with the community teams and complete tasks including:

  • Personal Account Management
  • Free E-Check Payments
  • Recurring Auto-Payment Option
  • Cash Payments via MoneyGram
  • Electronic communications with Leasing Office
  • Online service requests and status updates
  • Package acceptance including e-mail notification of delivery*

*where implemented

Waterton Corporate Advantage Program

As the employee of a specific company or organization such as a hospital, school, fire department, military, or police department, you may be entitled to an additional discount, coupon, or other offer* if you choose a Waterton apartment community as your new home. Simply state your employer when completing the guest card with a Waterton associate and they will give you the specifics of the Corporate Advantage Program for their community.

*Offer may not be available based on market, location, current CAP status, or additional specials being offered by the specific community. Please contact the leasing office of your choice and ask them about their specific CAP offer.

Corporate Accommodations

You may be away from home but it should feel like home no matter where you are. Waterton has partnered with the best in corporate accommodations to help you find exactly what you are looking for. Whether you need accommodations for yourself or for an entire corporation, Waterton can offer you a more affordable and comfortable stay at one of our many communities. Contact the apartment community of your choice and ask them about corporate accommodations that will best meet your needs.

Waterton Associates
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