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About Waterton

Our Mission

Provide great places to live
Provide great places to work
Provide great results to our investors

Our Vision

To be the premier property and investment
manager of residential real estate

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Waterton's Service Approach

Resitality®

Res • i • tal • i • ty – noun re-zə-ta-lə-tē

Bringing the best of a hotel experience to our apartment communities, providing a higher level of hospitality and service to our residents.

We want our associates to love where they work. We want our associates to feel heard, valued and empowered to own their career growth and personal achievements. We want our residents to love where they live. As the owner and manager of our properties, we’re committed to doing what’s best for our residents – making their satisfaction our greatest success.

We call that Resitality®

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Our Cultural Cornerstone

Be Kind

We treat each other with kindness and respect. We trust our colleagues and appreciate their expertise and hard work. We teach and develop to empower others to achieve their goals.

Listen and Talk

We communicate and collaborate honestly and regularly. We talk through issues seeking first to understand the perspectives of others. We ask questions when we are unsure. We are present when we are with others. We resolve conflict face-to-face.

Own It

We hold ourselves accountable with the highest integrity. We solve problems and provide our unique brand of great service: Resitality® We speak our minds, voice our opinions and support final decisions.

Get It Done

We focus on great results that reflect the priorities of the company. We work together, think creatively and overcome obstacles. We work diligently to make smart decisions and meet or beat deadlines.

Have Fun

We come to work with a positive attitude. We recognize other people’s accomplishments, celebrate our own successes and encourage collaboration. We take the time to get to know our colleagues. We take our vacation days and seek personal balance. We are proud to give back to our communities.

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Awards & Recognition

Grace Hill/Kingsley

2024-2025

Top 100 in Resident Satisfaction - The Belden Stratford

Grace Hill/Kingsley

2023-2025

Excellence in Resident Satisfaction Awards - 26 Properties as of 2025

NAHB Pillars of the Industry

2024

Best Interior Merchandising of a Model Unit - Shoreham at Lakeshore East

Chicago Tribune

2022-2024

Top Workplaces

Empowering Associates

We empower our associates to think and act like owners and to use our core values to serve our customers in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call Resitality®!

We are committed to creating a positive company culture that allows our associates to use these values, learn new skills and acquire the knowledge they need to grow in their careers and achieve their professional goals.

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